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Answer
to frequently ask questions.
1.
What
is Streamyx?
Streamyx is a
high-speed broadband Internet access service which provides 'always on'
connection to the Internet with speed/bandwidth from 384kbps up to
4Mbps. With the high-speed connectivity/bandwidth, the service is ideal
to support most broadband application such as, Web Hosting, video
streaming, e-commerce, distance learning and others.
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2. What are the technologies used?
The technology used for Streamyx is xDSL. The xDSL
types chosen to support Streamyx network are ADSL and SDSL technologies.
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3. How fast is Streamyx?
The packages range from 384kbps up to 4Mbps Internet access speed
and it is on best effort basis.
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4. I am a business applicant. Can I
apply to Streamyx package?
No. Streamyx package can be subscribed by personal applicant
only. Business applicant can apply to Business Broadband.
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5. How much do I have to pay?
To know more on Streamyx packages, please click
here.
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6. Where do I pay my Streamyx bill?
You can pay your bill at the nearest TMpoint or Clickers. You can
also pay online through
https://tmbill.tm.net.my/
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7. Can I resell the services?
No.
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8. What happens if I receive a call while
accessing the Internet?
You can answer the call as a normal telephone call. The Internet
access service will not be interrupted as your telephone set is
connected to a microfilter, which separates voice and data signal. The
above condition applicable for ADSL subscriber only. SDSL does not
support telephony.
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9. What is the Streamyx minimum subscription
period?
Minimum subscription period is 12 months for all packages except
with modem rental and other promotion packages. If you terminate your
account within the Minimum Subscription Period, you shall be responsible
for fees chargeable for the service on the remainder of the Minimum
Subscription Period.
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10. Can I have more than one Streamyx
connection to my premise?
Yes, as long as you have extra telephone line because each
Streamyx connection requires one direct/dedicated
telephone line.
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11. What are the differences between ADSL and SDSL?
ADSL stands for Asymmetrical Digital Subscriber Line. It allows
you to simultaneously access the net and use the phone or fax (at the
same time). SDSL stands for Symmetrical Digital Subscriber Line. The
difference between ADSL and SDSL is; ADSL has a different upstream and
downstream data transfer rate (upstream higher than the downstream)
whereas SDSL offers the customer a symmetric upstream and downstream
bandwidth to the customer (eg. 1.5Mbps SDSL package offers the customer
1.5Mbps downstream speed as well as 1.5Mbps upstream speed).
Technically, SDSL also does not allow voice/fax (PSTN) over the same
copper.
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12. What are the differences between xDSL connection and Dial-up connection?
xDSL does not dial to public switch telephone exchange, it
connects the customer direct to the Internet. It is fixed to the
telephone number which you provided when you apply for the service. In
contrast, dial-up modem can be used at any premises to log to tmnet.
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13. What are the differences between xDSL
technology and ISDN?
ISDN allows you to have many different digital features, such as
PABX and digital fax. ISDN requires you to have a special telephone line
(i.e. you have to do a new wiring) while xDSL does not (it uses the
existing copper line at your premise). ISDN is a dial-up service while
xDSL is a always-on connection. Also there are wide ranges of bandwidth
available for xDSL (ranging from 384kbps to 4Mbps) compared to ISDN
which only have limited range of bandwidth.
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14. What are the differences between xDSL and Leased Line?
Leased line let users connect from point to point without sharing
the channel with other Internet users and also without restrictions to
the distance. Thus leased line offers a better security with the service
typically ranging from 64kbps to 2Mbps. Leased line is very expensive
compared to xDSL. xDSL is however easier to install at the customer
premises. xDSL is categorized as best effort service while leased line
is premier or guaranteed bandwidth service.
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15. What is the minimum PC requirement needed
to apply for Streamyx?
For Windows OS computers, you need to have a PC with minimum
Pentium processor and 32MB RAM. Windows 95 (Windows 98 is preferred),
Windows XP or Windows NT operating system, 2.1GB Hard Disk (20MB of free
hard disk space) and Network Interface Card (NIC).
For MAC OS computers you need to have a Power PC Macintosh with system
7.6.1 or later 32 Mb RAM, 10 Mb of free hard disk space, Ethernet port,
Mac OS X version 10.1.2 above only (Note: Lower version are not
supported at the moment)
Also of course, you need to have an active telephone line to connect to
the Streamyx modem.
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16. Do I need a special modem?
Yes. You need to use
certified DSL modem, which is compatible with Streamyx
that can be purchased from your nearby outlet.
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17. Do I need to purchase a modem?
TM will provide the xDSL modem for customers who subscribed for
Streamyx with modem and with modem rental packages. Only modems approved
by TM will work finely with Streamyx.
Note: Upon termination of Streamyx,
customers have to return the provided modems/splitters/microfilter to
TMpoint. TM will impose charges for unreturned modems/splitters/microfilter.
For Streamyx without modem packages, TM will not provide the modem.
Customer needs to buy the modem, splitter & microfilter.
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18. If I do not have a telephone line, how do I
subscribe to Streamyx?
You need to apply a phone line with us at the same time of your
Streamyx application.
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19. Do I need a new telephone line?
For Streamyx ADSL you may use
your existing telephone line. For Streamyx SDSL,
you need a new copper line (TM personnel will apply for you upon
application of the service).
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20. Do I need additional wiring at my house /
office?
Streamyx will be installed at where the
telephone line is terminated. You need to do the additional wiring
should you want to use the service at other part of your premise than
where the phone line is terminated at your own cost.
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21. Do I need to install a network card?
Yes. You need the Network Interface Card (NIC) in order for your
PC to communicate with the modem.
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22. Which areas are served by Streamyx?
Please refer to Service Area for the areas that are covered by
Streamyx service.
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23. What is the mailbox space/capacity
allocated for Streamyx user’s e-mail?
TM has upgraded Streamyx user’s mailbox space
from 4M to 10M. You can upgrade your mailbox from 4M to 10M for FREE via
Selfcare at
https://tmbill.tm.net.my
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24. Can I enjoy Streamyx if my telephone
line is using fiber connection?
Yes. You can still apply for Streamyx even if
your telephone line is using fiber connection. However, the service is
only available at selected areas. For more information on how to check
for Streamyx availability.
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25. What is a 'contention ratio'?
To provide a cost effective service — Streamyx is 'contended' (shared)
at the following ratios:
|
Package |
Download Speed |
Upload Speed |
Contention Ratio |
|
Streamyx Basic 384k |
384k |
128k |
1:25 |
|
Streamyx Basic 512k |
512k |
256k |
1:25 |
|
Streamyx Basic 1.0M |
1.0M |
384k |
1:25 |
|
Streamyx Basic 2.0M |
2.0M |
512k |
1:25 |
|
Streamyx Basic 4.0M |
4.0M |
512k |
1:25 |
|
SOHO 1.0M |
1.0M |
384k |
1:10 |
|
ADSL 1.0M |
1.0M |
384k |
1:10 |
|
SDSL 1.5M |
1.5M |
1.5M |
1:10 |
|
ADSL 2.0M |
2.0M |
384k |
1:10 |
|
ADSL 1.0M |
1.0M |
384k |
1:10 |
|
SDSL 1.5M |
1.5M |
1.5M |
1:10 |
|
ADSL 2.0M |
2.0M |
384k |
1:10 |
This contention is applied within the TM network -
with other Streamyx subscribers on the same TM telephone exchange.
What this means in the 'worst case' is that you could
be sharing a 1000 kbps connection with up to 25 other users. So if they
were all using Streamyx at the same time 'theoretically' you would only
get 40 kbps.
However, 'in reality' this scenario is very unlikely
to happen and you should usually find it to be far faster than a dial-up
connection.
Streamyx relies on individual users not making
unreasonable traffic demands on the network to provide fast access
speeds for all.
Remember if you are not getting the speed that you expect, it may not
be due to the contention ratio only but many other factors including the
capacity of the remote site you are accessing, the quality and distance
of your telephone line from the local exchange.
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26. What is Peer-to-Peer (P2P)?
Peer-to-peer is a type of Internet network allowing a group of
computer users with the same networking program to connect with each
other for the purposes of directly accessing files from one another's
hard drives. P2P speed of download and upload depends on customer
network cloud. It will be faster if the seeders (person who share their
files) are in the same local cloud as the leechers (person who download
the files). Example of P2P applications that are commonly used by
Internet users are Kaza & Bittorent.
Streamyx maximum download and upload speed is not guarantee for P2P or
any international traffic connection. TM’s policy had restricted and
enforced the P2P regulations to avoid heavy congestion for Malaysia
Internet cloud. Currently P2P is consuming greater bandwidth than other
normal Internet applications (e.g. web browsing) for Malaysia’s local
internet cloud.
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27. Why TM is offering unlimited
packages & at the same time limits the amount of traffic?
Unlimited means that there is no time capping for user to access
to the Internet and it does not mean that user can download/upload an
unlimited volume of data.
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28. What is the different between
Kilobits & Kilobytes (bits & bytes)?
In data communications, a kilobit is a thousand bits, or 1,000
bits. It's commonly used for measuring the amount of data that is
transferred in a second between two telecommunication points. Megabit
per second is usually shortened to Mbps.
Normally lowercase "b" will be used to distinguish between bits (b) and
bytes (B). When used as a measurement of network data transfers, or
throughput, always assume the word is bits (b) first.
In Data storage, and when describing Memory size, a Kilobyte is 210,
or 1024 bytes. Because of binary computer architecture and memory
address boundaries, bytes are always some multiple or exponent of two.
In addition 1 byte (B) is also equal to 8 bits (b).
Normally many files transfer applications use Byte (B) to measure the
size of the data or files need to be transferred. Therefore during
the transmission of the files it will indicates the size of the
files or data being transferred as Kilobytes per second or KBps. This
will translate to the network data transfers, or throughput in kbps by
multiplying the data being transferred in Kilobytes per second with 8.
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Answer
to frequently ask questions.
1. What is Business Broadband?
Business Broadband is a high-speed broadband
Internet access service which provides 'always on' connection to the
Internet with speed/bandwidth from 1Mbps up to 4Mbps. With the
high-speed connectivity/bandwidth, the service is ideal to support most
broadband application such as, Web Hosting, video streaming, e-commerce,
distance learning and others.
back to top
2. What are the technologies used?
The technology used for Business Broadband is xDSL. The
xDSL types chosen to support Business Broadband network are ADSL and
SDSL technologies.
back to top
3. How fast is Business Broadband?
The packages range from 1Mbps up to 2Mbps Internet access speed
and it is on best effort basis.
back to top
4. How to subscribe to Business
Broadband?
You can come subscribe by signing up online here or call/sms
0173366208
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5. I am a business applicant.
Can I apply to Business Broadband package?
Yes. Business Broadband is design and created to serve and enhance your
business.
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6. Can I subscribe to Business
Broadband online?
Yes.
Click
here to register online.
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7. How
much do I have to pay?
To know more on Business Broadband packages, please click
here.
back to top
8.
Where do I pay my Business Broadband bill?
You can pay your bill at the nearest TMpoint or Clickers. You can
also pay online through
https://tmbill.tm.net.my/
back to top
9. Can I resell the
services?
No.
back to top
10. What happens if I receive a call
while accessing the Internet?
You can answer the call as a normal telephone call. The Internet
access service will not be interrupted as your telephone set is
connected to a microfilter, which separates voice and data signal. The
above condition applicable for ADSL subscriber only. SDSL does not
support telephony.
back to top
11. What is the Business Broadband minimum
subscription period?
Minimum subscription period is 12 months for all packages except
for promotion packages. If you terminate your account within the Minimum
Subscription Period, you shall be responsible for fees chargeable for
the service on the remainder of the Minimum Subscription Period.
back to top
12. Can I have more than one Business Broadband connection to my
premise?
Yes, as long as you have extra telephone line because each
Business Broadband connection requires one
direct/dedicated telephone line.
back to top
13. What are the differences between
ADSL and SDSL?
ADSL stands for Asymmetrical Digital Subscriber Line. It allows
you to simultaneously access the net and use the phone or fax (at the
same time). SDSL stands for Symmetrical Digital Subscriber Line. The
difference between ADSL and SDSL is; ADSL has a different upstream and
downstream data transfer rate (upstream higher than the downstream)
whereas SDSL offers the customer a symmetric upstream and downstream
bandwidth to the customer (eg. 1.5Mbps SDSL package offers the customer
1.5Mbps downstream speed as well as 1.5Mbps upstream speed).
Technically, SDSL also does not allow voice/fax (PSTN) over the same
copper.
back to top
14. What are the differences between xDSL connection and Dial-up
connection?
xDSL does not dial to public switch telephone exchange, it
connects the customer direct to the Internet. It is fixed to the
telephone number which you provided when you apply for the service. In
contrast, dial-up modem can be used at any premises to log to tmnet.
back to top
15. What are the differences between xDSL
technology and ISDN?
ISDN allows you to have many different digital features, such as
PABX and digital fax. ISDN requires you to have a special telephone line
(i.e. you have to do a new wiring) while xDSL does not (it uses the
existing copper line at your premise). ISDN is a dial-up service while
xDSL is a always-on connection. Also there are wide ranges of bandwidth
available for xDSL (ranging from 1Mbps to 4Mbps) compared to ISDN which
only have limited range of bandwidth.
back to top
16. What are the differences
between xDSL and Leased Line?
Leased line let users connect from point to point without sharing
the channel with other Internet users and also without restrictions to
the distance. Thus leased line offers a better security with the service
typically ranging from 64kbps to 2Mbps. Leased line is very expensive
compared to xDSL. xDSL is however easier to install at the customer
premises. xDSL is categorized as best effort service while leased line
is premier or guaranteed bandwidth service.
back to top
17. What is the minimum PC requirement
needed to apply for Business Broadband?
For Windows OS computers, you need to have a PC with minimum
Pentium processor and 32MB RAM. Windows 95 (Windows 98 is preferred),
Windows XP or Windows NT operating system, 2.1GB Hard Disk (20MB of free
hard disk space) and Network Interface Card (NIC).
For MAC OS computers you need to have a Power PC Macintosh with system
7.6.1 or later 32 Mb RAM, 10 Mb of free hard disk space, Ethernet port,
Mac OS X version 10.1.2 above only (Note: Lower version are not
supported at the moment)
Also of course, you need to have an active telephone line to connect to
the Business Broadband modem.
back to top
18. Do I need a special modem?
Yes. You need to use
certified DSL modem, which is compatible with Business
Broadband that will be provided by TM.
back to top
19. Do I need to purchase a modem?
No. TM will provide modem for Business Broadband packages.
back to top
20. If I do not have a telephone line, how do
I subscribe to Business Broadband?
You need to apply a phone line with us at the same time of your
Streamyx application.
back to top
21. Do I need a new telephone line?
For Business Broadband ADSL you
may use your existing telephone line. For Business Broadband
SDSL, you need a new copper line (TM personnel will
apply for you upon application of the service).
back to top
22. Do I need additional wiring at my house /
office?
Business Broadband will be installed at where
the telephone line is terminated. You need to do the additional wiring
should you want to use the service at other part of your premise than
where the phone line is terminated at your own cost.
back to top
23. Do I need to install a network
card?
Yes. You need the Network Interface Card (NIC) in order for your
PC to communicate with the modem.
back to top
24. Which areas are served by
Business Broadband?
Please refer to
Service Area for the areas that are covered by Business
Broadband service.
back to top
25. What is the mailbox space/capacity allocated for Business Broadband
user’s e-mail?
TM has upgraded Business Broadband user’s
mailbox space from 4M to 10M. You can upgrade your mailbox from 4M to
10M for FREE via Selfcare at
https://tmbill.tm.net.my
back to top
26. Can I enjoy Business Broadband if my telephone line
is using fiber connection?
Yes. You can still apply for Business Broadband
even if your telephone line is using fiber connection. However, the
service is only available at selected areas. For more information on how
to check for Business Broadband availability.
back to top |
