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Business Broadband

Business Broadband Frequently Asked Questions (FAQ)

  1. What is Business Broadband?

    Business Broadband is a high-speed broadband Internet access service which provides 'always on' connection to the Internet with speed/bandwidth from 1Mbps up to 4Mbps. With the high-speed connectivity/bandwidth, the service is ideal to support most broadband application such as, Web Hosting, video streaming, e-commerce, distance learning and others.

  2. What are the technologies used?

    The technology used for Business Broadband is xDSL. The xDSL types chosen to support Business Broadband network are ADSL and SDSL technologies.

  3. How fast is Business Broadband?

    The packages range from 1Mbps up to 4Mbps Internet access speed and it is on best effort basis.

  4. How to subscribe to Business Broadband?

    You can come personally to TMpoint, TM Authorized Resellers, Clickers Authorized Service Outlets (CASO) or our TM Direct Sales Representative. You can also register online here.

  5. 5. I am a business applicant. Can I apply to Business Broadband package?

    No. Business Broadband package can be subscribed by personal applicant only. Business applicant can apply to Business Broadband.

  6. 6. Can I subscribe to Business Broadband online?

    Yes. TM had just introduced the Online Registration for Business Broadband. You can now check for service availability and register online. In addition, you can also check for your application status even if you register through the normal procedure. Click here to register online.

  7. 7. Is there any requirement that I have to fulfill before I register online? Yes. To apply for Business Broadband via online:
    • The applicant must be the owner of the telephone line and;
    • Not being black listed by TM
    * Customer is requested to visit the nearest TMpoint or Clickers if they do not comply with the above pre-requisite requirements.
  8. How much do I have to pay?

    To know more on Business Broadband packages, please click here.

  9. Where do I pay my Business Broadband bill?

    You can pay your bill at the nearest TMpoint or Clickers. You can also pay online through https://tmbill.tm.net.my/

  10. Can I resell the services?

    No.

  11. What happens if I receive a call while accessing the Internet?

    You can answer the call as a normal telephone call. The Internet access service will not be interrupted as your telephone set is connected to a microfilter, which separates voice and data signal. The above condition applicable for ADSL subscriber only. SDSL does not support telephony.

  12. What is the Business Broadband minimum subscription period?

    Minimum subscription period is 12 months for all packages except for promotion packages. If you terminate your account within the Minimum Subscription Period, you shall be responsible for fees chargeable for the service on the remainder of the Minimum Subscription Period.

  13. 13. Can I have more than one Business Broadband connection to my premise?

    Yes, as long as you have extra telephone line because each Business Broadband connection requires one direct/dedicated telephone line.

  14. 14. What are the differences between ADSL and SDSL?

    ADSL stands for Asymmetrical Digital Subscriber Line. It allows you to simultaneously access the net and use the phone or fax (at the same time). SDSL stands for Symmetrical Digital Subscriber Line. The difference between ADSL and SDSL is; ADSL has a different upstream and downstream data transfer rate (upstream higher than the downstream) whereas SDSL offers the customer a symmetric upstream and downstream bandwidth to the customer (eg. 1.5Mbps SDSL package offers the customer 1.5Mbps downstream speed as well as 1.5Mbps upstream speed). Technically, SDSL also does not allow voice/fax (PSTN) over the same copper.

  15. What are the differences between xDSL connection and Dial-up connection?

    xDSL does not dial to public switch telephone exchange, it connects the customer direct to the Internet. It is fixed to the telephone number which you provided when you apply for the service. In contrast, dial-up modem can be used at any premises to log to tmnet.

  16. What are the differences between xDSL technology and ISDN?

    ISDN allows you to have many different digital features, such as PABX and digital fax. ISDN requires you to have a special telephone line (i.e. you have to do a new wiring) while xDSL does not (it uses the existing copper line at your premise). ISDN is a dial-up service while xDSL is a always-on connection. Also there are wide ranges of bandwidth available for xDSL (ranging from 1Mbps to 4Mbps) compared to ISDN which only have limited range of bandwidth.

  17. What are the differences between xDSL and Leased Line?

    Leased line let users connect from point to point without sharing the channel with other Internet users and also without restrictions to the distance. Thus leased line offers a better security with the service typically ranging from 64kbps to 2Mbps. Leased line is very expensive compared to xDSL. xDSL is however easier to install at the customer premises. xDSL is categorized as best effort service while leased line is premier or guaranteed bandwidth service.

  18. What is the minimum PC requirement needed to apply for Business Broadband?

    For Windows OS computers, you need to have a PC with minimum Pentium processor and 32MB RAM. Windows 95 (Windows 98 is preferred), Windows XP or Windows NT operating system, 2.1GB Hard Disk (20MB of free hard disk space) and Network Interface Card (NIC).
    For MAC OS computers you need to have a Power PC Macintosh with system 7.6.1 or later 32 Mb RAM, 10 Mb of free hard disk space, Ethernet port, Mac OS X version 10.1.2 above only (Note: Lower version are not supported at the moment)
    Also of course, you need to have an active telephone line to connect to the Business Broadband modem.

  19. Do I need a special modem?

    Yes. You need to use certified DSL modem, which is compatible with Business Broadband that will be provided by TM.

  20. Do I need to purchase a modem?

    No. TM will provide modem for Business Broadband packages.

  21. If I do not have a telephone line, how do I subscribe to Business Broadband?

    You need to apply visit your nearest TMpoint and install a phone line before you can enjoy the service. (The above condition applies for Business Broadband ADSL packages only).

  22. Do I need a new telephone line?

    For Business Broadband ADSL you may use your existing telephone line. For Business Broadband SDSL, you need a new copper line (TM personnel will apply for you upon application of the service).

  23. Do I need additional wiring at my house/office?

    Business Broadband will be installed at where the telephone line is terminated. You need to do the additional wiring should you want to use the service at other part of your premise than where the phone line is terminated at your own cost.

  24. Do I need to install a network card?

    Yes. You need the Network Interface Card (NIC) in order for your PC to communicate with the modem.

  25. Which areas are served by Business Broadband?

    Please refer to Service Area for the areas that are covered by Business Broadband service.

  26. What is the mailbox space/capacity allocated for Business Broadband user’s e-mail?

    TM has upgraded Business Broadband user’s mailbox space from 4M to 10M. You can upgrade your mailbox from 4M to 10M for FREE via Selfcare at https://tmbill.tm.net.my

  27. Can I enjoy Business Broadband if my telephone line is using fiber connection?

    Yes. You can still apply for Business Broadband even if your telephone line is using fiber connection. However, the service is only available at selected areas. For more information on how to check for Business Broadband availability.

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