Customer Care

Streamyx SMS Services

TM has introduced a SMS Service, which enables customers to request for information on Streamyx. Whether you want to check for Streamyx area, service availability or the status of your broadband application, as well as to activate your Streamyx account, you can now do so by simply sending an SMS message to 33535 and you will receive a response from TM’s online system. Finding out if your area is covered by Streamyx is now just an SMS away! It’s so easy.
Each reply message from TM will be charged RM0.30 to the customer’s mobile phone postpaid account or deducted from their mobile phone prepaid balance. Telco SMS charges for each message sent is charged separately.
Here’s a simple step on how you can use the service:

Service	Availability	Step 1	Step 2	Step 3
Check Service Availability	7.00 am to 8.20pm daily		Send to 33535
		Example: STX <space>0334567890		Reply from Streamyx
Check Application Status Note: IC number used must be the same as the IC number submitted during registration. Currently, this service is only applicable for customers who registered their account using new NRIC number	24 hours daily		Send to 33535
		Example: STXSTAT <space> 0334567890 <space> 780123045678		Reply from Streamyx
Account or Service Activation Note: The mobile phone number that is used to send the SMS must be the same as the mobile number submitted during registration. This service is only applicable for Streamyx- In-A-Box.	24 hours daily		Send to 33535
		Example: STXACTV <space> eddie08		Reply from Streamyx