Streamyx Broadband Streamyx Broadband
www.ez-broadband.com www.ez-broadband.com

Menu

Streamyx ComboStreamyx Combo Free ModemStreamyx Combo Online RegistrationStreamyx Combo Free RentalStreamyx Combo PackagesStreamyx Combo PromotionsStreamyx Combo ApplicationStreamyx Combo SpeedStreamyx Combo 60Streamyx Combo 4MB

Streamyx Goes Mobile

Streamyx Goes Mobile - Frequently Asked Questions (F. A. Q)

  1. What is Streamyx Combo Goes Mobile package?
    1. Streamyx Combo Goes Mobile is a package which offers broadband service with mobility features which enable mobility at home and also at more than 1,200 Streamyx Zones nationwide.
    2. Streamyx Combo Goes Mobile package comes with UNLIMITED broadband usage, free wireless modem and Streamyx Zone unlimited.
    3. Details of Streamyx Combo Goes Mobile package offerings are as follows:
    Streamyx Combo Packages Add On Voice Plan Add On Add On Mobility
    1. 384Kbps at RM60 per month
    2. 512Kbps at RM90 per month
    3. 1.0Mbps at RM110 per month
    4. 2.0Mbps at RM140 per month
    5. 4.0Mbps at RM160 per month
    Add RM28 per month to enjoy:
    1. Unlimited nationwide call to any TM fixed line numbers.
    2. Flat rate call to any mobile and non-TM fixed line numbers at 25 sen/minute
    1. Value Added Services
    2. Content and Applications
    Add RM10 per month
    • Free wireless ADSL modem
    • Streamyx Zone unlimited access ID
    • Free download italk buddy account @ www.italkbuddy.com.my

    Note:**Please refer Packages page for further information.

  2. What is the minimum subscription period for Streamyx Combo Goes Mobile package?

    12 months from the date of installation.

  3. If I am an existing Streamyx customer, can I change my existing services to Streamyx Combo Goes Mobile package?

    Yes.

    1. To upgrade to higher speed, you can register here.
    2. To downgrade your package at TMpoint outlets only.
  4. If I do not have a TM Homeline, can I subscribe to Streamyx Combo Goes Mobile?

    You need a TM Homeline to subscribe to Streamyx or Streamyx Combo Goes Mobile package. However, this is also subject to Streamyx service availability at your area. You can apply for TM Homeline and check if Streamyx service is available at your area at any TMpoint outlets. Alternatively, you can check for Streamyx service availability by using your neighbour’s TM Homeline number via SMS. Type STX<space><TM Homeline number>, SEND to 33535 E.g. STX 0388888888

  5. If I subscribe Streamyx Combo Goes Mobile together with TM Homeline, can I terminate my TM Homeline if Streamyx service cannot be offered?

    Yes, but you have to settle any outstanding bills on call usage.

  6. If I am an existing TM Homeline customer, can I subscribe to Streamyx Combo Goes Mobile? When can I start enjoying ZERO charge for TM Homeline rental, which is included in the Streamyx Combo Goes Mobile package?

    Yes. You can start enjoying the ZERO charge on TM Homeline rental for Streamyx Combo Goes Mobile on the next bill date of your TM Homeline after the activation of Streamyx Combo Goes Mobile service.

  7. If I am subscribing to TM Homeline together with Streamyx Combo Goes Mobile, when can I start enjoying the inclusiveness of TM Homeline rental for it?

    You can start to enjoy the inclusiveness of TM Homeline rental for Streamyx Combo Goes Mobile on the next bill date of your TM Homeline after the activation of Streamyx Combo Goes Mobile service.

  8. If I am existing Streamyx Combo customer, can I migrate to Streamyx Combo Goes Mobile?

    Yes. You can migrate to Streamyx Combo Goes Mobile and will be additional RM10 per month on top of existing Streamyx Combo charges.

  9. Are there any additional charges on top of the monthly charges of Streamyx Combo Goes Mobile (Add RM10)?

    Yes, for existing TM Homeline customer, you will be charged the following one-time charges:

    1. RM75 for Streamyx service activation
    2. RM120 for Streamyx installation (wireless modem installation).

    Charges for New Homeline customer:

    1. Installation DEL charges
    2. One time charges for Streamyx as (i) & (ii) above.

    The normal call usage will also be charged accordingly (if any)

  10. Is there any Streamyx In- A-Box option for this package?

    No, there will be no Streamyx In-A-Box package but will look into it in the future.

  11. What is the warranty period for the wireless ADSL modem?

    The modem comes with 12 months warranty from the date of installation.

  12. What is wireless ADSL modem?

    Wireless ADSL modem enables you to connect to Streamyx without using any network cable. But you need to have Wireless Network Card install on your PC or Laptop.

  13. What happen to my wireless ADSL modem if I upgrade/downgrade to other package than Streamyx Combo Goes Mobile package or terminate the account within 12 months?

    Handling fee of RM150 will be charged in the bill and customer can keep the wireless ADSL modem.

    1. If upgrade/downgrade to other package than Streamyx Combo Goes Mobile – handling fee RM 150 & keep wireless modem
    2. Terminate – handling fee RM150 & return normal ADSL Modem
  14. If I upgrade from existing Streamyx Combo Goes Mobile package, what happen to my normal ADSL modem?

    Customer can keep the normal ADSL modem. We will provide the customer with new wireless ADSL modem for Streamyx Combo Goes Mobile package.

  15. What is Streamyx Zone?

    Formerly known as Streamyx Hotspot. Streamyx Zone is a wireless broadband Internet access service available at public places such as shopping malls, coffee shops, eating outlets, convention centers, hotels and many more that allows you 100% mobility when you are on the move.

  16. Where can I use Streamyx Zone?

    Streamyx Zone can be used at any of our Zone areas and can be easily identified by our signage. Just look for the Streamyx Zone sign! You also can check Streamyx Zone location at Streamyx Zone

  17. How does Streamyx Zone work?

    Each Streamyx Zone site will be installed with access points. The access points emit radio frequencies that will be picked up by the Wireless LAN card installed in your laptop, PDA or tablet PC. Provided you are within the coverage of the signal, ranging from 50m to 300m from the access point, you will be able to enjoy wireless broadband Internet access.

  18. What are the devices I need for Streamyx Zone?

    You will need a mobile device, for example a laptop, PDA or tablet PC, equipped with the 802.11b standard Wireless LAN card.

  19. How do I get started?

    First, plug in your 802.11b Wireless LAN card into the PCMCIA slot. Then install the driver as specified by the manufacturer and set your SSID to streamyx Zone. Make sure that your WEP is disabled. To start surfing, launch your web browser and the Streamyx Zone login page will be displayed. Here, key in your Login ID and password. You are now ready to surf the Net.

  20. How to check my Streamyx Zone login & password?

    You can check your login & password at your Streamyx’s email 24 hours after Streamyx activation.

  21. How fast is Streamyx Zone?

    Streamyx Zone internet access is up to maximum 384Kbps.

  22. How do I logout from Streamyx Zone?
    1. For laptop/tablet PC users, simply click the disconnect button in the disconnect window.
    2. For PDA users, just type ‘ap.logout’ at the url field and click enter.
  23. Can I login to Streamyx at the same time?

    Yes, because each service runs separately.

  24. What are the minimum system requirements to use this service? Laptop or tablet PC

    Laptop or tablet PC

    1. Windows 95, 98, 2000, ME and XP
    2. Microsoft Internet Explorer or Netscape Navigator
    3. Wireless PCMCIA card
    4. Type II PCMCIA slot
    5. Or laptop with built-in 802.11b capabilities

    PDA

    1. Windows CE, Palm OS 5.0 or above
    2. Microsoft Internet Explorer or Netscape Navigator
    3. Expansion pack with PCMCIA slots
    4. Wireless PCMCIA card
    5. Or PDA with built-in 802.11b capabilities

    Macintosh

    1. Mac OS 9.X and above
    2. Microsoft Internet Explorer or Netscape Navigator
    3. Wireless PCMCIA card
    4. Type II PCMCIA slot
  25. Do I need to configure my Internet setting?

    Yes, a one-time simple configuration is required. You need to set the SSID to streamyx Zone and disable your WEP. (SSID is case sensitive) identifier.
    Windows 98:

    1. Click on START/SETTINGS/CONTROL PANEL/NETWORK
    2. Select your 802.11b WLAN adapter
    3. Click on the PROPERTIES in the 802.11b WLAN adapter status page
    4. Select the ADVANCE tab
    5. In the SSID field, enter ‘streamyx zone’ or ‘streamyx hotspot’ and click OK.

    Windows 2000:

    1. Click on START/SETTINGS/NETWORK & DIAL UP CONNECTIONS
    2. Select your 802.11b WLAN adapter
    3. Click on the PROPERTIES in the 802.11b WLAN adapter status page
    4. Click on CONFIGURE and select ADVANCE tab.
    5. In the SSID field, enter ‘streamyx zone’ or ‘streamyx hotspot’ and click OK.

    Windows XP:

    1. Click ALL PROGRAMS / CONNECT TO / WIRELESS NETWORK CONNECTION
    2. Click PROPERTIES
    3. Click WIRELESS NETWORKS
    4. At PREFERRED NETWORKS, click ADD
    5. In the SSID field, enter ‘streamyx zone’ or ‘streamyx hotspot’ and click OK.
  26. What is an SSID?

    SSID stands for Service Set Identifier. Its main function is to act as the wireless network identifier.

  27. What kind of Wireless LAN cards can be used?

    You can use any brand of 802.11b Wireless LAN card with the WIFI logo.

  28. Where can I get the Wireless LAN cards?

    Wireless LAN card can be purchased from any computer stores.

  29. Can more than one user use the same login ID to access Streamyx Zone at one time?

    No, the network does not allow multiple logins.

  30. Can I change my password?

    Yes, just go to https://tmbill.tm.net.my and click the link for Streamyx Zone. Login using your existing ID and select the link to change your password.

  31. Can I use the same Login ID at all Streamyx Zone?

    Yes! You can use the same Login ID at any Streamyx Zone.

Custom Search